RETURN AND CHANGE OF MATERIAL
If you want to make a return or exchange of a product, you must contact our customer service by calling 965.140.992 or by writing an email to the address: email@example.com indicating all your data.
Then, you must comply with the following conditions:
How do I return a product?
If for any reason you are not satisfied with your order, you can return the unwanted item within 60 business days from the date of delivery of the order. (According to article 44 of Law 7/1996, dated January 15, Ordering Retail Commerce modified by Law 47/2002, of December 19). *
Check that your return meets all the following points, before sending the product:
- The material to be returned must be unused and under the conditions given, ie with all its original packaging intact, manuals and accessories. It can not be dirty or grated.
- Returns of customized products will not be accepted.
- If the material that is requested as a return is not available, the client can request that the money be returned to him. In this case, the amount paid for the product will be refunded minus the original full shipping costs.
- The cost of shipping, both outbound and back, in case of return are borne by the customer less in the event that it is a mistake on the part of slideinline.com. It is NOT considered error of slideinline.com to have advised a client on the choice of a particular size or product determined.
- Shipments will only be accepted through Tourline Express, Seur, DHL or Correos transport companies.
- A package in which a seal or seal has been affixed directly to the original carton or packaging of the product will not be accepted.
- slideinline.com does not accept returns to freight due, unless you have authorized the customer in writing to proceed in this way.
THE PRODUCTS MODIFIED BY CUSTOMER'S REQUEST CAN NOT BE RETURNED AND / OR SUBSTITUTED.
In case of orders with counter-payment, no modified products can be canceled and / or returned at the request of the customer.
If all of the above conditions are met, slideinline.com will accept the return of the product, changing it for another.
Who pays for the returns?
If the change is due to an error in the preparation of the order by our online sales service, all shipping costs are paid by slideinline.com. In that case it is obligatory that you contact our customer service.
In all other cases, slideinline.com does not accept shipment due. That is, in case the product or size chosen is not to the customer's liking, the outbound shipping costs will be borne by the customer.
The costs of sending the new exchange material from our warehouse to the customer's home are assumed by slideinline.com in Economy service (48 / 72h) of the delivery company ASM Transportes.
How do I devolve / change the product?
Once informed to the attention to the clinic of slideinline.com via telephone or via email you will be able to choose the medium that best suits for the return to our warehouses, taking into account that the product (boxes and product) arrive in good condition, such as he received it.
When do I receive the shipment once the product has been delivered to our warehouse?
Once the product arrives at our warehouse and all the necessary conditions for admission are verified, the process of sending the new product is carried out, within a period of 7 working days, provided stock is available.
Return shipping address:
Slide Inline Alicante
W / Bottle of Ovens 7
REIMBURSEMENT OF AMOUNTS PAID
The refund will be made through the payment method used in the purchase, except in the case of having paid against refund. In this case the refund will be made via bank transfer.
Slideinline.com will not refund the amount or carry out any reshipment of merchandise until the receipt and condition of packaging and accessories of the article object of the return or change in our warehouses has not been verified. The price to be returned is the one originally included in the order, except transportation and / or management costs, which will only be returned in case slideinline.com is responsible for the reason for the return of the product. Once the correct condition of the returned product has been verified, slideinline.com will refund the amount within a maximum period of 30 days.