• TRANSPORTERS AND DELIVERY TERMS

 Once the availability of material is confirmed, your order will be sent by the ASM express shipping company, using the 24 / 48h service. This service ensures a fast and efficient delivery in a period of between 24 and 48 hours LABORABLE from the exit of the shipment from our warehouses. VALID SERVICE ONLY FOR SPAIN (PENISULA) AND PORTUGAL PENINSULAR

 The orders of the CANARY ISLANDS will be sent through the company of CORREOS in a service of BLUE PACKAGE.

 NOTE: slideinline.com declines any responsibility associated with the delay of a delivery, delivery times are approximate and may be affected by multiple reasons unrelated to us. While it is true that we are not responsible for possible delays, slideinline.com is committed to make all the necessary steps so that the delivery becomes effective in the shortest possible time.

 Orders that arrive after 13:30, can not be guaranteed to leave that same day.

 Orders that arrive after 13:30. Of Friday, Saturday, Sunday or holiday, are not given until the next working day.

 The ASM transport agency, DOES NOT deliver on Saturdays or holidays.

 For orders by email or phone, it will be essential to confirm by email the order as well as the conditions of purchase of our online store.

 

  • SHIPPING COSTS

 

PENINSULA, BALEARIC ISLANDS AND PORTUGAL PENINSULAR

The shipping cost is € 5 for orders under € 50.

Shipping costs are free on orders over € 50.

CANARY ISLANDS

The shipping cost is € 20 for orders under € 50.

Shipping costs on orders over € 50.

The payment methods accepted for the Canary Islands are Bank Transfer, Credit Card, Paypal and SeQura.

CEUTA Y MELILLA

The shipping cost is € 20 for orders under € 50.

Shipping costs on orders over € 50.

The payment methods accepted for the Canary Islands are Bank Transfer, Credit Card, Paypal and SeQura.

Attention!

In purchases made from or to the Canary Islands or Ceuta and Melilla will automatically deduct the VAT of the products at the time of registration of the delivery address.

Shipments do not include taxes such as DUA or Tax on Production, Services and Import (IPSI) or Indirect General Indirect Canary (IGIC), and the customer will pay them if they are claimed by the corresponding authority.

In no case will slideinline.com account

  • RETURNS

If you want to make a return or exchange of a product, you must contact our customer service by calling 965.140.992 or by writing an email to the address: info@slideinline.com indicating all your data.

Then, you must comply with the following conditions:

How do I return a product?

If for any reason you are not satisfied with your order, you can return the unwanted item within 60 business days from the date of delivery of the order. (According to article 44 of Law 7/1996, dated January 15, Ordering Retail Commerce modified by Law 47/2002, of December 19). *

Check that your return meets all the following points, before sending the product:

- The material to be returned must be unused and under the conditions given, ie with all its original packaging intact, manuals and accessories. It can not be dirty or grated.

- Returns of customized products will not be accepted.

- If the material that is requested as a return is not available, the client can request that the money be returned to him. In this case, the amount paid for the product will be refunded minus the original full shipping costs.

- It is NOT considered a mistake of slideinline.com to advise a client on the choice of a particular size or product.

- Shipments will only be accepted through Tourline Express, Seur, DHL or Correos transport companies.

- A package in which a seal or seal has been affixed directly to the original carton or packaging of the product will not be accepted.

 

THE PRODUCTS MODIFIED BY CUSTOMER'S REQUEST CAN NOT BE RETURNED AND / OR SUBSTITUTED.

If all of the above conditions are met, slideinline.com will accept the return of the product, changing it for another.

  • FREQUENT QUESTIONS

Who pays for the returns?

 If the change is due to an error in the preparation of the order by our online sales service, all shipping costs are paid by slideinline.com. In that case it is obligatory that you contact our customer service.

 In all other cases, slideinline.com does not accept shipment due. That is, in case the product or size chosen is not to the customer's liking, the outbound shipping costs will be borne by the customer.

 The costs of sending the new exchange material from our warehouse to the customer's home are assumed by slideinline.com in Economy service (48 / 72h) of the delivery company ASM Transportes. (Only the first time)

 

How do I devolve / change the product?

 Once informed to the attention to the clinic of slideinline.com via telephone or via email you will be able to choose the medium that best suits for the return to our warehouses, taking into account that the product (boxes and product) arrive in good condition, such as he received it.

 When do I receive the shipment once the product has been delivered to our warehouse?

 Once the product arrives at our warehouse and all the necessary conditions for admission are verified, the process of sending the new product is carried out, within a period of 7 working days, provided stock is available.

 Where do I have to send the material I want to return or change?

You have to get the product to Slide Inline Alicante c / Botella de Hornos 7 03004 Alicante

 

What if I want my money back?

 The refund will be made through the payment method used in the purchase, except in the case of having paid against refund. In this case the refund will be made via bank transfer.

In case the customer opts for a payment of the product, he will be refunded the amount of the product discounting the amount of the shipping costs generated € 4.13 + VAT. In the event that the delivery was free, the amount of € 4.13 + VAT of the product value to be returned will be deducted.

Slideinline.com will not refund the amount or carry out any reshipment of merchandise until the receipt and condition of packaging and accessories of the article object of the return or change in our warehouses has not been verified.

 The price to be returned is the one originally included in the order, except transport and / or management costs, which will only be returned in case slideinline.com is responsible for the cause of return of the product for an error when sending a product. Once the correct condition of the returned product has been verified, slideinline.com will refund the amount within a maximum period of 7 working days.

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